Refund policy
Last updated: 22 September 2026
At Digiduct, our products are primarily digital products, including ebooks, guides, templates, resources and other downloadable or electronically delivered materials.
Digital Products
Because digital products are delivered electronically and can generally be accessed immediately after purchase, all purchases are generally final once the digital product has been delivered or accessed.
However, if you experience a genuine issue such as:
- Failure to receive the purchased product
- A broken or inaccessible download
- Duplicate payment
- Technical problems preventing access to the purchased product
please contact us at:
within 7 days of purchase.
We will review the issue and, where appropriate, provide access to the purchased product, a replacement, or a refund.
Duplicate Payments
If you are charged more than once for the same order due to a payment processing error, please contact us. After verification, the duplicate payment may be refunded to the original payment method.
Refund Processing
Approved refunds will generally be processed to the original payment method used for the purchase. The time taken for the amount to appear in your account may depend on your payment provider or bank.
Cancellation
Because Digiduct primarily sells digital products that may be delivered electronically shortly after payment, cancellation requests should be made as soon as possible after placing an order and before the digital product has been delivered or accessed.
Where a cancellation is eligible, the payment will be refunded to the original payment method, subject to applicable law and the terms of the Refund & Cancellation Policy.
Contact
For refund or cancellation questions:
Email: info@digiduct.shop